23 Dec 2023 09:15 PM
My wifi light on hub is orange. I ran tests on the app and that says its working..any ideas?
24 Dec 2023 01:25 PM
Its the phone line thats the problem
24 Dec 2023 06:22 AM
Posted by a Superuser, not a Sky employee. Find out more@Pipster13 if you actually mean the wifi light then your hub is connected but there is an issue with the wifi output to your devices. Assuming thst a simple power down reboot does not sort the problem you will need to call Sky to get a replacement sent out after Christmas lines are open over the holiday from 9am to 6 pm. In the meatime ethernet connections should work.
If however the internet light is the one showing amber then there is a line fault. Run the connection test in the My Sky app which will tell you if there is a known fault affecting your line if there isnt again call Sky.
24 Dec 2023 01:25 PM
Its the phone line thats the problem
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