My wifi in Ireland thinks I'm in the UK

[Veralc]

My wifi is giving me answers for the UK and not Ireland - the router IP address must be incorrect. PLease advise how I correct or I will be closing my account with SKy. 

[Addie15]

Hi there,  @Veralc. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[bittihuduga]

i have the same issue

contacted sky call centre who asked to reset ont and router

which i did

but still no luck

any help please

[Addie15]

Hi there, @bittihuduga. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[m123-]

Same problem here - so super frustrating. Think I will switch to Vodafone. Seems to be happening to multiple people