28 Jul 2024 06:25 PM
While watching amazon prime and itv x my tv is pixelating. I have reset my hub and switched everything off and back on again. This has not helped
29 Jul 2024 08:11 AM
Posted by a Sky employeeHi there @Gillybean1965 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
13 Aug 2024 08:16 AM
Hi I am also suffering from the same problem since switching to fibre 150 at the beginning of august.
also seems to affect Netflix too.
I didn't have this issue prior to switching to fibre.
disappointed to say the least.
05 Sep 2024 11:32 AM
I had this on itvX and Prime. Try sign out on app, on your tv, then sign back in - seems to have worked
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