My sky max WiFi won’t reach the other side of the room

[Tysonvolvo]

Any ideas. My new sky max WiFi box won't even reach the other side of the room !!!! It's really annoying my smart plus attached to Alexa won't turn the light on she says no WiFi signal is being received. Now she is approximately 18ft away from the plug and 15inches away from sky max box  it keeps going in and out of signal and I have to keep setting them up. 

[TimmyBGood]

@Tysonvolvo 

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

[Greenfingers001]

Hi there @Tysonvolvo , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks