28 Nov 2023 10:44 PM
My sky hub is smoking and just tripped the electricity out in the house. I need a new hub asap.
29 Nov 2023 05:59 AMPosted by a Superuser, not a Sky employee. Find out more
You will need to report this to Sky. They'll probably want to examine the damaged/faulty unit.
If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).
You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Be aware we’ve been informed the lines are busier than usual at the moment.
29 Nov 2023 12:11 PMPosted by a Sky employee
I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.
For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
01 Dec 2023 01:42 PMPosted by a Sky employee
Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
No problem. Browse or search to find help, or start a new discussion on Community.
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