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Discussion topic: My sky hub box is smoking and just tripped the electric out in the house. I need a new hub

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This message was authored by MDE1 This message was authored by: MDE1

My sky hub box is smoking and just tripped the electric out in the house. I need a new hub

My sky hub is smoking and just tripped the electricity out in the house. I need a new hub asap.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky hub box is smoking and just tripped the electric out in the house. I need a new hub

Posted by a Superuser, not a Sky employee. Find out more

@MDE1 

You will need to report this to Sky. They'll probably want to examine the damaged/faulty unit.


If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Be aware we’ve been informed the lines are busier than usual at the moment.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: My sky hub box is smoking and just tripped the electric out in the house. I need a new hub

Posted by a Sky employee

Hi @MDE1 

 

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Thanks
Kev
Community Manager
This message was authored by Addie15 This message was authored by: Addie15

Re: My sky hub box is smoking and just tripped the electric out in the house. I need a new hub

Posted by a Sky employee

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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