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Discussion topic: My sky broadband keeps dropping off but the sky app says there’s no problem I have switched it off
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This message was authored by: Ronaldmac
Message posted on 30 Mar 2024 01:46 PM
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My sky broadband keeps dropping off but the sky app says there’s no problem I have switched it off
My sky broadband connection keeps dropping off it was mainly after 9.30 pm at night but now it's happening through out the day I have switched it of for about 30 minutes then it works fine for a while then it starts dropping off again it's getting worse while streaming films on Sky
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This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 30 Mar 2024 01:53 PM
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Re: My sky broadband keeps dropping off but the sky app says there’s no problem I have switched it
@Ronaldmac Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
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If you have found this solution helpful please tick this as the answer.
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