My sky broadband is not connect, cable doesn’t fit

[Nomasomi]

My sky is not connected, cable doesn't fit

[JimM1]

@Nomasomi Where are you trying to connect the cable to, the electronic version of how to connect a hub is below, use the yes i have a landline as it does show all the options and ignore the plug in a phone part if you do not need to do so.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have