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Discussion topic: My sky app showing Broadband issue and cannot get hold of sky

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This message was authored by Gersdoyle This message was authored by: Gersdoyle

My sky app showing Broadband issue and cannot get hold of sky

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This message was authored by kemmklan25 This message was authored by: kemmklan25

Re: My sky app showing Broadband issue and cannot get hold of sky

Morning, we've the same.  Been since yesterday am.  Sky help on twitter been pretty useless.  I've been looking to see if there's an update anywhere but no luck.  We're in Medway, Kent.

Gersdoyle
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This message was authored by Gersdoyle This message was authored by: Gersdoyle

Re: My sky app showing Broadband issue and cannot get hold of sky

Awful customer support 😡I will try and get hold of sky again today 

This message was authored by Highlinder This message was authored by: Highlinder

Re: My sky app showing Broadband issue and cannot get hold of sky

Posted by a Superuser, not a Sky employee. Find out more

@GersdoyleDid you complete and run the broadband test to see if you are able to get more information or enable you to book an engineer for this fault.

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This message was authored by kemmklan25 This message was authored by: kemmklan25

Re: My sky app showing Broadband issue and cannot get hold of sky

Hi, our broadband is up and running again now.  Hopefully it won't be too long before yours is sorted.

Gersdoyle
Topic Author
This message was authored by Gersdoyle This message was authored by: Gersdoyle

Re: My sky app showing Broadband issue and cannot get hold of sky

Hi and thanks, yes run all test all good. Just shows issue coming into the router but the worse part is trying to talk to someone at sky it should never be this difficult 

 

This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: My sky app showing Broadband issue and cannot get hold of sky

@Gersdoyle 

 

Update - apparently there were issues yesterday.

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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