My sky BB stopped working only red light on the router, I have unpluggged my router and the sky web

[Joe80]

My sky BB stopped working got a red light on the box so I unplugged it and the sky website says all looks good why is this when it's switched off says it checked my hub and speed 

[Mr+Flibbles+86]

Hi there @Joe80, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Joe80 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.