My second router dont properly work, every 2 min freezes

[Dovilehod]

Good afternoon, 

I've been trying to contact you for such a long time that I'm about to give up on Sky. My second router for living room doesn't work properly. Freezes every 2 min. When I received it it was dusty and didn't look new but i thought it will work but for a such a long time we can't watch tv in living room. Please provide me new router which would work or fix existing. 

[jamesn123]

Hi @Dovilehod 

What device exactly is it? You should never have a 2nd router on your network