My samsung tv wont cannect to sky internet

[Paintbrush2]

Canecting my samsung tv to sky WiFi?

[jamesn123]

@Paintbrush2 

What TV model is it? Any messages appearing? Do your other devices connect okay?

[Paintbrush2]

Tv model i believe its tu7020 and yeh every other device works just not the tv

[Tom-W19]

Hi @Paintbrush2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123]

@Paintbrush2 

That should connect fine. Try making sure Sky Shield is disabled. Are you trying to use WPS or entering the password?

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Paintbrush2]

Thank you