Discussion topic: My router isn’t connecting to my sky Q box
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Message posted on 08 May 2025 06:53 AM
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My router isn’t connecting to my sky Q box
My router isn't connecting to my sky Q box it's connecting to another router in my street.
I recently had a power cut
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All Replies
Message posted on 08 May 2025 07:20 AM
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Re: My router isn’t connecting to my sky Q box
@Phillips6 unlikely thst the SSI`d you sre seeing is in another house far more likely is that the Q boxes' wifi have lost its settings and the SSID you are seing is coming from another Q box.
Simply re-network all of the boxes as explained here https://www.sky.com/help/articles/setting-up-sky-q-do-you-have-a-sky-hub
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 08 May 2025 07:31 AM
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Re: My router isn’t connecting to my sky Q box
I have tried doing that it just connects to the other router. I have tried Turing off at plugs and just dose the same connects to the other router. I have tried pressing and holding the WPS on the router to connect but it didn't work.
Message posted on 08 May 2025 07:43 AM
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Re: My router isn’t connecting to my sky Q box
@Phillips6 you need to reset the network all of the Sky boxes not just the one picking up the wrong id as its the one that is producing that id that needs sorting.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 08 May 2025 08:01 AM
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Re: My router isn’t connecting to my sky Q box
I only have one sky box and I have rest it twice and it keeps picking up the other router
Message posted on 08 May 2025 08:09 AM
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Re: My router isn’t connecting to my sky Q box
@Phillips6 do you have a Sky booster as that can do the same. If you dont it's is a mystery and I suggest you speak to Sky. To connect to any other router would require that to be very close and have its security turned off which is highly unlikely.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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