My phone does not connect to the Internet

[MariaGkinou]

I accidentally unplaged the router and since then my router has amber in the Internet. I reboot it and my phone is connected but I still don't have Internet. I'm working from home tomorrow and I don't know what to do. 

[Chrisee]

@MariaGkinou the amber internet light indicates the hub has lost its connection to the exchange. It is unusual for a simple restart of the hub fir it nit to connect. I think you need to report this to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @MariaGkinou to chat.

[Tom-W19]

Hi @MariaGkinou 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.