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Discussion topic: My phone and my daughters phone won’t connect to the wifi

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Avatar for Jon1977-
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This message was authored by: Jon1977-

Message posted on ‎26 Apr 2024 05:54 PM

My phone and my daughters phone won’t connect to the wifi

Hi

my Phone and my daughters phone won't connect to the WiFi, the tv / Netflix / Nintendo switch work fine, I've turned off the WiFi and phone but still the same problem continues 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎27 Apr 2024 08:23 AM

Re: My phone and my daughters phone won’t connect to the wifi

Posted by a Superuser, not a Sky employee. Find out more

@Jon1977- ifvthe phones are simply not picking up thecwifi connection tell the unit to forget the connection then power down and restart the phone and try to connectvit to the hub from scratch. When trying to link to wifi makecsure you do so close to the hub.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Jon1977-

Message posted on ‎27 Apr 2024 05:01 PM

Re: My phone and my daughters phone won’t connect to the wifi

Hi I've tried this and still no WiFi connection , do you have any other suggestions?

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Message posted on ‎07 May 2024 08:18 PM

Re: My phone and my daughters phone won’t connect to the wifi

Same issue. iPhone states that the phone is connected to WiFi but zero speed.

 

Did you ever get a fix @Jon1977- ?

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