My phone and iPad are not connecting to wifi

[Caz106]

iPhone and iPad not connecting to WiFi.

devices asking for WiFi code but saying not recognised.

[Tom-W19]

Hi @Caz106 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147