My pet rabbit has nibbled through the internet wire can a new one be sent out please.

[Hk3]

 

[Chrisee]

@Hk3 you need to talk to Sky so this can be fixed so I am escalating your post to the  Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use saving a long phone call.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Hk3 an invite to chat.

[TimmyBGood]

@Hk3 

Perhaps note that appears to be an electrical flex rather than something a Sky or Openreach engineer could fix.  Phone cable is typically round, and it's certainly not optical.

Edit: unless it's an RJ11 to RJ11 lead, in which case replacements are easily available online.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.