Discussion topic: My partner accidentally cancelled the internet and now I’ve been cut off

This message was authored by: Bekkie+may · ‎31 Jul 2023

My partner got a phone call from someone a couple of weeks ago about the internet and got confused to accidentally cancelled it. However it's in my name: now we've been cut off and I need the internet for my baby monitor ect is there any chance we can get it turned back on?

This message was authored by: Chrisee · ‎31 Jul 2023

@Bekkie+may Sky cannot directly link a post to an account but I have escalated your post to a Skybteam who support the forum who will invite you to an online chat through the forum where a chat icon will appear. They will take you through some security questions to establish you are the account holder and hopefully can sort the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Daniel0210 · ‎31 Jul 2023

@Bekkie+may

I'm not sure how your partner managed to cancel the subscription which is in your name? At some point they must have passed the security questions and suggested they were the account holder… but now you'll have to follow the advice from @Chrisee

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎31 Jul 2023

@Bekkie+may

Unfortunately that will probably require starting from scratch with a new order and the consequent ten working day minimum lead time.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: My partner accidentally cancelled the internet and now I’ve been cut off

My partner accidentally cancelled the internet and now I’ve been cut off

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Re: My partner accidentally cancelled the internet and now I’ve been cut off

Re: My partner accidentally cancelled the internet and now I’ve been cut off

Re: My partner accidentally cancelled the internet and now I’ve been cut off

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