My order with a new provider has been rejected.

[Vale17]

My Sky contract is ending on 15/02/24, I wanted to move to another provider but Sky has rejected my order, so I can't keep my landline. Not too bad, I can place another order with a different landline but I want to know why. Thanks 

[mormegil]

You would need to call sky to find out why the order was blocked or your new provider would be able to tell you why their order failed