My order has been delayed 3 times because open reach and I have no WiFi while working from home

[Calin222]

On 9th on January I chose a package (500mb) speed from the website. After adding all the details, I chose for the engineer to come on 24th of January, to install it. Is the same date I had the cancellation date for my previous one. On 18th I received a message saying it will be postponed. Until 29th because open reach has to do some works. Today on 29th it has been postponed even more until 16th of February because open reach still hasn't done whatever they were supposed to which is installing the fiber I'm guessing.

Since the 24th I am staying inside the house without any WiFi and that is impacting our household income because my partner works from home so therefore she cannot work. 

When I chose the package I was told that the installation will be on the date I have chose and nothing been mentioned about any works done or anything of that.

Anyone got any advice?

[TimmyBGood]

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@Calin222 wrote:

When I chose the package I was told that the installation will be on the date I have chose and nothing been mentioned about any works done or anything of that.

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That's not really correct: 500Mbs can only come from FTTP, and if there isn't already an optical connection all the way inside the property with a live ONT on the Openreach data network then the service cannot be delivered until that's all installed, which isn't a trivial task.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[JimM1]

@Calin222 

Are you upgrading the broadband with sky, or moving from another ISP, If you did this all through

sky, then you would not have been left without internet. If you cancelled your old supplier yourself,

then it is best to leave an overlap with new working befor cancelling the old.

[peter-marlow+1966]

Did you  check before  placing  the order  that full fibre  is available  in your  area , we're you  with sky broadband  before? If so did you  run a service  check  with the  my sky app, after  testing  my Internet  speed  on that it told me full fibre  is  available  in  my  area, gave me 3 options , 145mps, 500mps, and 900mps with  sky full fibre