My new sky router isnt working

[Melanie601]

My new sky router is plugged into the ont and light is red showing error/not connected? How do I fix?

[Lisa-P1987]

Hi there @Melanie601 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Melanie601 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks