My new hub has the wrong password supplied

[ONFIRE1000]

Hi, I recently had an new hub and the password on the label is definitely wrong, I've held the reset button down for 20 seconds to reset the router but I still can not log in. Google says wrong passwords on hubs are a known issue. Please advise the quickest way to resolve this thanks.

[Addie15]

Hi there, @ONFIRE1000. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.