My laptop will not connect to the new booster

[AnnaW1]

It worked when first delivered a couple of weeks ago but doesn't appear in network options - the sky app says it's working perfectly 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now but if you still need help, please let us know so we can re-escalate this for you. Thanks.