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Discussion topic: My laptop is not showing sky as an available connection, but appears on all other newer devices

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Avatar for LindsaySalvage
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This message was authored by: LindsaySalvage

Message posted on ‎24 Oct 2024 11:56 AM

My laptop is not showing sky as an available connection, but appears on all other newer devices

I have been able to connect multiple mobile phones and iPads to our sky max wifi router, but we have a Toshiba laptop that is quite old and won't pick up the wifi as an available connection to connect to. Why would this be and how can we resolve?

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This message was authored by: TimmyBGood

Message posted on ‎24 Oct 2024 12:02 PM - last edited: ‎24 Oct 2024 12:03 PM

Re: My laptop is not showing sky as an available connection, but appears on all other newer devices

Posted by a Superuser, not a Sky employee. Find out more

@LindsaySalvage 

 

Do you have a white or a black Sky Hub?

 

Edit: sorry, spotted your reference to Max.

 

You may need to use the admin settings in the My Sky app to reduce the wireless security level from WPA3 to WPA2-PSK.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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