Discussion topic: My internet was repaired by Openreach on 9 March but old problems of breaks in service are back.

This message was authored by: Mike154 · ‎21 Mar 2024

Old problems of internet going down after repair on 9 March started to reappear yesterday and 2 breaks in service have occurred today . Please investigate.

This message was authored by: Daniel0210 · ‎21 Mar 2024

@Mike154

We can't investigate anything. We are customers like yourself. You'll need to report it to Sky again for investigation by Openreach.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Highlinder · ‎21 Mar 2024

@Mike154 You are not talking to Sky, this is a customer to customer based forum. If you would like some help can you please run the following test below to see if it finds any external issues.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Discussion topic: My internet was repaired by Openreach on 9 March but old problems of breaks in service are back.

My internet was repaired by Openreach on 9 March but old problems of breaks in service are back.

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Re: My internet was repaired by Openreach on 9 March but old problems of breaks in service are back.

Re: My internet was repaired by Openreach on 9 March but old problems of breaks in service are back.

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