My internet on my Sky Q Hub keeps dropping out leaving me with no internet

[DK81]

I am having problems with my internet keep dropping out on my Sky Q Hub. Tried unplugging and resetting but nothing is helping. 

[Addie15]

Hi there, @DK81. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you DK81 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[DK81]

I still have no internet but think it an openreach issue. It seems to be a problem in my community. Very frustrating as can't watch my usual programmes therefore not getting use of the sky service of broadband or TV package. Been over a week now..

Looking at cancelling my contract and going to another provider as this is not the first time this has happened.