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Discussion topic: My internet keeps going off every night for a few minutes.

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This message was authored by PurpleDec99 This message was authored by: PurpleDec99

My internet keeps going off every night for a few minutes.

It's disrupting my online gaming and I've been banned from my favourite game for quitting. I don't know what to do about it and am sick of it. The internet light flashes orange and the WiFi light is orange when it goes off. It's been happening for a few days now. Any advice would be greatly appreciated. I have already reset it and run tests which come back normal.
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This message was authored by LesleyNicoll68 This message was authored by: LesleyNicoll68

Re: My internet keeps going off every night for a few minutes.

Mine is doing the exact same it's driving me nuts cmon sky sort it out

PurpleDec99
Topic Author
This message was authored by PurpleDec99 This message was authored by: PurpleDec99

Re: My internet keeps going off every night for a few minutes.

It's awful at the moment.

This message was authored by Chrisee This message was authored by: Chrisee

Re: My internet keeps going off every night for a few minutes.

Posted by a Superuser, not a Sky employee. Find out more

@PurpleDec99 if the breaks are after 1.00am it is likely to be the cabinet DLM resetting the connection to optimise performance. It is an automatic process but given the recent bad weather a lot of lines will require the system to change the line parameters to deliver a stable service.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
PurpleDec99
Topic Author
This message was authored by PurpleDec99 This message was authored by: PurpleDec99

Re: My internet keeps going off every night for a few minutes.

No it tends to happen around half 9 or 10.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: My internet keeps going off every night for a few minutes.

Posted by a Superuser, not a Sky employee. Find out more

Hi @PurpleDec99 

Please post your router stats next time you notice the issue

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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