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Discussion topic: My internet keeps dropping out, the tests say it’s but it not

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This message was authored by Rob+FC This message was authored by: Rob+FC

My internet keeps dropping out, the tests say it’s but it not

Our broadband keeps dropping out, we have reset the router and done everything that you ask us to do normally and its still cutting out. This is not ideal when working at home. Your tests you run are not correct and don't show any issues when there is one 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: My internet keeps dropping out, the tests say it’s but it not

Posted by a Superuser, not a Sky employee. Find out more

@Rob+FC  The next time it drops out can you not re-start the router if possible. But follow the information in the link below please.

 

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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