My internet is really slow despite doing the online checks that say everything is fine.

[Sarahj_]

We are constantly having to use our mobile data as the internet is so poor despite the online checker saying that everything is ok. 

[Tom-W19]

Hi @Sarahj_ 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147