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Discussion topic: My internet is poor 3 day now

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SuzanF
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This message was authored by SuzanF This message was authored by: SuzanF

My internet is poor 3 day now

‎28 Oct 2024 10:58 PM

My broadband is come and go and i don't get WiFi and my phone is reading 3G. The Area I live they are no good phone connection I always use my WiFi but now 3 days I don't get WiFi or tv is so annoying 

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Dlaw765
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This message was authored by Dlaw765 This message was authored by: Dlaw765

Re: My internet is poor 3 day now

‎28 Oct 2024 11:22 PM

I've have the same issue mines been down all weekend. It's an issue outside my house , sky said an openreach engineer is due within 72 working hours. 

they don't work during the weekend.
so hopefully mine will be back up tomorrow. 
I hope you called sky to get yours sorted out. Hopefully soon too.

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: My internet is poor 3 day now

‎29 Oct 2024 06:28 AM

Posted by a Superuser, not a Sky employee. Find out more

@SuzanF the lights on your Sky hub are designed to tell you what is wrong see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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