My internet is not working / issue with broadband

[woogie92]

I recently returned from an overseas trip and found that my internet connection was not working.

To my surprise, I also received an email regarding the early termination charge of my service, although I have not requested any changes, nor have I signed up for another broadband provider.

Additionally, I noticed that my downstairs neighbours recently moved in and suspect there may have been an installation mix-up, which could be affecting my connection.

Currently, I have been without internet for four days, which is causing significant disruption as I work from home and heavily rely on internet access. 

I previously called Sky Support, but the response has been slow. Could this issue be resolved as a priority?

Thank you for your assistance in advance

[Tom-W19]

Hi @woogie92 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147