I recently returned from an overseas trip and found that my internet connection was not working.
To my surprise, I also received an email regarding the early termination charge of my service, although I have not requested any changes, nor have I signed up for another broadband provider.
Additionally, I noticed that my downstairs neighbours recently moved in and suspect there may have been an installation mix-up, which could be affecting my connection.
Currently, I have been without internet for four days, which is causing significant disruption as I work from home and heavily rely on internet access.
I previously called Sky Support, but the response has been slow. Could this issue be resolved as a priority?
Thank you for your assistance in advance
