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Discussion topic: My internet is not working and has not worked all day

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Harmony2008
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This message was authored by Harmony2008 This message was authored by: Harmony2008

My internet is not working and has not worked all day

‎27 Jun 2024 08:37 PM

My internet has not been working all day! I have rebooted many times and still not working 

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: My internet is not working and has not worked all day

‎27 Jun 2024 08:51 PM

Posted by a Superuser, not a Sky employee. Find out more

@Harmony2008 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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mae-3
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Re: My internet is not working and has not worked all day

‎28 Jun 2024 01:35 AM

@Harmony2008 

 

Please provide more information at the time it failed. Run a broadband line test from Sky App to see whether it allows you to book an engineer.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: My internet is not working and has not worked all day

‎28 Jun 2024 06:37 AM

Posted by a Superuser, not a Sky employee. Find out more

@Harmony2008 if tge conection is still down this morning and tge connection test in the My Sky app run over a mobile connection is nit telling you about a known fault call Sky and report it. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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