Hello, this is very interesting. I have been with Sky for years and was persuaded to go full fibre a few months ago. Since then I have experienced a number issues with the system going down often around 3-4pm. Numerous calls to tech support resulted in a number of ludicrous possibilities ending with the promise that I would be "specially" monitored for 3 days and contacted with a solution. Needless to say nothing happened so I rang them again (the system went down when I was actually speaking to them). They denied having any experience of this problem with other Customers but eventually admitted that they had no idea what the problem is and agreed that I could cancel my contract 4 months in. I have now cancelled my contract but discovered that the issue is the same for a number of users here in Chesterfield using EE, Sky and Plusnet. As ISPs appear to be hiding this from their users I think the recourse is an email to Alternative Dispute Resolution Services (Ofcom don't deal with this) to see what they make of it.
