Broadband
0

Discussion topic: My internet is down. Think it’s to do with the old box coming into the house that’s now disconnected

Reply
David+Jenkins78
What's this?
This message was authored by David+Jenkins78 This message was authored by: David+Jenkins78

My internet is down. Think it’s to do with the old box coming into the house that’s now disconnected

‎13 Jun 2024 08:51 PM

My internet is down. Think it’s to do with the old box coming into the house that’s now disconnected

Report post
Post 1 of 2
167 Views
Reply
0 Likes
Reply

All Replies

Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: My internet is down. Think it’s to do with the old box coming into the house that’s now disconne

‎13 Jun 2024 09:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@David+Jenkins78 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 2
158 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion