@Arsenalarethebe loss of conection late st night can be due to maintenance work However if your line is still dosn give Sky a call when their lines open from around 8am. If you dont feel able to speak to them post again as forum superusers can escalate your post so you can use online chat.
In thecfuture if you have additional needs register with Sky's Accessibility team see https://skyaccessibility.sky
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
