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Discussion topic: My internet cuts off 7 or 8 times everyday

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This message was authored by max18max This message was authored by: max18max

My internet cuts off 7 or 8 times everyday

I'm getting sick of my internet cutting off at least 8 times a day

I checked my connections turned of the router but it just keeps doing it

I'm really thinking hard about going to another provider 

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This message was authored by GD1 This message was authored by: GD1

Re: My internet cuts off 7 or 8 times everyday

Posted by a Superuser, not a Sky employee. Find out more

@max18max  Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by JPR007 This message was authored by: JPR007

Re: My internet cuts off 7 or 8 times everyday

Posted by a Superuser, not a Sky employee. Find out more

@max18max if you post your router stats we may be able to see what is happening, as we need to establish if it's the WiFi connection, or the physical broadband connection. 

If it is the broadband connection, moving provider out of frustration won't fix anything, the problem will just move with them and still be there, most ISP's all use the same underlying Openreach infrastructure.

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Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
This message was authored by MuhammadNaveed This message was authored by: MuhammadNaveed

Re: My internet cuts off 7 or 8 times everyday

my Internet disconnected every day 10 to 15 times I am disappointed from sky Internet this is my mistake that I choose to sky broadband even I am am paying 37 £ every month
This message was authored by JPR007 This message was authored by: JPR007

Re: My internet cuts off 7 or 8 times everyday

Posted by a Superuser, not a Sky employee. Find out more

@MuhammadNaveed Have you read the above comments already? 

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Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
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