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Discussion topic: My internet box keeps going off and the lights are green orange green orange

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This message was authored by ZoeTaylor This message was authored by: ZoeTaylor

My internet box keeps going off and the lights are green orange green orange

The Internet keeps going on and off. I have turned the box off at the switch and turned back on but still doing the same.
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ZoeTaylor
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This message was authored by ZoeTaylor This message was authored by: ZoeTaylor

Re: My internet box keeps going off and the lights are green orange green orange

Hello I have no Internet which then means no tv.
This message was authored by Highlinder This message was authored by: Highlinder

Re: My internet box keeps going off and the lights are green orange green orange

Posted by a Superuser, not a Sky employee. Find out more

@ZoeTaylor  & @ZoeTaylor Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

 

Can you upon landing on the service checker page please click on broadband to give you a more up to date reading of your broadband and see if this offers you any help.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Bamra2 This message was authored by: Bamra2

Re: My internet box keeps going off and the lights are green orange green orange

Still waiting for someone at Sky to answer my call. All day issues with broadband. I get told it's a home setup issue. 

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