My iPhone shows no internet connection

[totallydejected]

My iphone has stopped updating emails etc and just shows no internet connection. I have restarted my phone and my router - my iPad is working fine.

[63johnw]

Hi @totallydejected  any issues showing in your area ?

https://www.sky.com/help/articles/service-status-sky-mobile

if this is happening on mobile data and WiFi then this may indicate a phone issue ?

[totallydejected]

@63johnw 

Thanks for that all that showed when I clicked on the link was my message about my problem and another about someone activating their sim

[63johnw]

What about this link @totallydejected ?

https://www.sky.com/help/servicestatus/mobile

[totallydejected]

63johnw

yes that worked but says there are no problems

[totallydejected]

@63johnw 

hi don't know if my last reply showed up at your end as I didn't include the @ symbol.

your second link worked but said there were no problems in my area.

apologies if my reply did show up at your end and I am grateful for your replies thanks.

[caesarome]

@totallydejected 

How is your phone connected as rebooting your broadband router will not sort a mobile data issue as that would be for wifi issues so is it connected to mobile data or wifi ?

[totallydejected]

@caesarome 

Hi I'm not that good with all this as you may be able to tell. My mobile can make and receive calls but there is no internet connection so can't google anything or get any emails - my iPad is working fine. In the setting on my phone the router is there but on clicking on the I I can it comes up with No internet connection.

thanks

[caesarome]

Try turning your phone off then back on again.

[totallydejected]

@caesarome 

I have done that several times 

thanks

[caesarome]

In settings do you have mobile data or wifi turned on ?

[totallydejected]

@caesarome 

Yes they are both on

thanks

[caesarome]

Turn the mobile data one off and see what happens.

[totallydejected]

@caesarome 

I have done that and restarted the phone no difference mate

thanks

[caesarome]

Have you gone into setting where the wifi is and made sure that it has found your wifi connection because if it has it should have connected to it.