My hub is working but I have no wifi

[WE11MUZ]

My hub is on and according to the internet check I'm connected but I have no WiFi anywhere no device is getting a signal? Is there a problem with sky or me?

[Belfast87]

Same problem here. 

[WiSky1]

Same here.

just got sky yesterday and on the second day itself Broadband isn't working

diagnostics states both broadband and WiFi are fine

[Chrisee · Accepted solution]

There appears to be an issue with some hubs not showing the SSID if tgst applies reset your hub as folows

Try to reset your Sky hub which should make the SSID visible.on the newer white hubs hold in the wps button on the right hand edge for at least 20 seconds until the led flashes and rdlease. On the black hubs hold in the reset pin until the power led flashes shich takes 10 to 20 seconds.

---

[WE11MUZ]

Thank you so much!!! I only just got the router and I didn't know there was a side button on it. It is working fine now so great advice and thanks again 

[StephenF]

Try the solution suggested by Chrisee - I had the same problem (1 week after installation!) and it worked for me.