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Discussion topic: My hub hasn't arrived...

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: No Hub, wear house issue?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Owen54321 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky hun not delivered

Posted by a Superuser, not a Sky employee. Find out more

@Ljames99 

There has been a router delivery issue recently so you'll need to call Sky to get it sent out 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by jamesn123 This message was authored by: jamesn123

Re: I can't track the delivery of hub, and can't see in the my order in the website , keep told ne t

Posted by a Superuser, not a Sky employee. Find out more

@YiuWT 

There has been a router delivery issue recently, you'll need to call Sky to get it resolved

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky hun not delivered

Posted by a Superuser, not a Sky employee. Find out more

@Ljames99 

 

They should still be able to do their own part of the job.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by tom+k This message was authored by: tom+k

Re: My hub hasn’t arrived

Awaiting dispatch - coming soon. I'm tempted to reinstate BT as this is too stressful

 

This message was authored by Alicia1986 This message was authored by: Alicia1986

Re: I can't track the delivery of hub, and can't see in the my order in the website , keep told ne t

I’ve had the same issues, rang and they said it's sorted but now the message I received saying my hub is on the way isn't working... so I guess I'll sit here for longer with no WiFi!!! 

This message was authored by Chrisee This message was authored by: Chrisee

Re: I can't track the delivery of hub, and can't see in the my order in the website , keep told ne t

Posted by a Superuser, not a Sky employee. Find out more

@Alicia1986 & @YiuWT most hubs are sent using Royal Mail whose tracking only shows anything after delivery. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Chung+Ting This message was authored by: Chung+Ting

When do I receive my router

My broadband activated on 5 July but I still haven't received the router. What should I do?

This message was authored by daveNOS This message was authored by: daveNOS

Re: When do I receive my router

Posted by a Superuser, not a Sky employee. Find out more

@Chung+Ting wrote:

My broadband activated on 5 July but I still haven't received the router. What should I do?


@Chung+Ting Call Sky and ask why you haven't received it yet.

-------- Please note i am not a Sky employee ----------
This message was authored by Highlinder This message was authored by: Highlinder

Re: When do I receive my router

Posted by a Superuser, not a Sky employee. Find out more

@Chung+Ting  What information does it give you in track orders in my account.



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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: My hub hasn't arrived...

Posted by a Sky employee

Hi Everyone

 

Firstly, thank you for bringing this problem to our attention.

 

We had a problem with orders reaching our warehouse from our internal systems. This problem has now been fixed, however if you still haven't received your hub, please get in touch and we will get it dispatched as soon as we can.

Thanks
Kev
Community Manager
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: My broadband router hasn’t arrived

Posted by a Sky employee

Thanks for chatting to us @Dolly130 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Modem not delivered

Posted by a Sky employee

Thanks for chatting to us @Sarankiya . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
LindsayChapman
Topic Author
This message was authored by LindsayChapman This message was authored by: LindsayChapman

Re: My hub hasn't arrived...

It still hasn't arrived- I contacted Sky on Wednesday..... how do I escalate this further!?

This message was authored by Highlinder This message was authored by: Highlinder

Re: My hub hasn't arrived...

Posted by a Superuser, not a Sky employee. Find out more

@LindsayChapman  What information does it say in track orders in my account? Is it coming soon or awaiting dispatch.?



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If you have found this solution helpful please tick this as the answer.
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