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Discussion topic: My hub hasn't arrived...

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Lisa-P1987
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Re: No Hub, wear house issue?

‎06 Jul 2023 02:44 PM

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Owen54321 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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jamesn123
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Re: Sky hun not delivered

‎06 Jul 2023 02:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ljames99 

There has been a router delivery issue recently so you'll need to call Sky to get it sent out 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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jamesn123
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Re: I can't track the delivery of hub, and can't see in the my order in the website , keep told ne t

‎06 Jul 2023 02:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@YiuWT 

There has been a router delivery issue recently, you'll need to call Sky to get it resolved

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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TimmyBGood
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Re: Sky hun not delivered

‎06 Jul 2023 02:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ljames99 

 

They should still be able to do their own part of the job.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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tom+k
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Re: My hub hasn’t arrived

‎06 Jul 2023 09:52 PM

Awaiting dispatch - coming soon. I'm tempted to reinstate BT as this is too stressful

 

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Alicia1986
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Re: I can't track the delivery of hub, and can't see in the my order in the website , keep told ne t

‎06 Jul 2023 10:27 PM

I’ve had the same issues, rang and they said it's sorted but now the message I received saying my hub is on the way isn't working... so I guess I'll sit here for longer with no WiFi!!! 

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Chrisee
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Re: I can't track the delivery of hub, and can't see in the my order in the website , keep told ne t

‎07 Jul 2023 07:00 AM

Posted by a Superuser, not a Sky employee. Find out more

@Alicia1986 & @YiuWT most hubs are sent using Royal Mail whose tracking only shows anything after delivery. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Chung+Ting
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When do I receive my router

‎07 Jul 2023 09:28 AM

My broadband activated on 5 July but I still haven't received the router. What should I do?

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daveNOS
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Re: When do I receive my router

‎07 Jul 2023 09:52 AM

Posted by a Superuser, not a Sky employee. Find out more
@Chung+Ting wrote:

My broadband activated on 5 July but I still haven't received the router. What should I do?

@Chung+Ting Call Sky and ask why you haven't received it yet.

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Highlinder
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Re: When do I receive my router

‎07 Jul 2023 09:57 AM - last edited: ‎07 Jul 2023 09:57 AM

Posted by a Superuser, not a Sky employee. Find out more

@Chung+Ting  What information does it give you in track orders in my account.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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KevNewMedia
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Re: My hub hasn't arrived...

‎07 Jul 2023 10:55 AM

Posted by a Sky employee

Hi Everyone

 

Firstly, thank you for bringing this problem to our attention.

 

We had a problem with orders reaching our warehouse from our internal systems. This problem has now been fixed, however if you still haven't received your hub, please get in touch and we will get it dispatched as soon as we can.

Thanks
Kev
Community Manager
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Lisa-P1987
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Re: My broadband router hasn’t arrived

‎07 Jul 2023 12:25 PM

Posted by a Sky employee

Thanks for chatting to us @Dolly130 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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Lisa-P1987
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Re: Modem not delivered

‎07 Jul 2023 12:26 PM

Posted by a Sky employee

Thanks for chatting to us @Sarankiya . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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LindsayChapman
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Re: My hub hasn't arrived...

‎07 Jul 2023 03:29 PM

It still hasn't arrived- I contacted Sky on Wednesday..... how do I escalate this further!?

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Highlinder
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Re: My hub hasn't arrived...

‎07 Jul 2023 03:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@LindsayChapman  What information does it say in track orders in my account? Is it coming soon or awaiting dispatch.?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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