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Discussion topic: My hub hasn't arrived...

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This message was authored by 1JuliaR This message was authored by: 1JuliaR

Re: No Broadband Router Sent

I don't have order tracking because they haven't sent the router. Its still awaiting dispatch.
This message was authored by Chrisee This message was authored by: Chrisee

Re: No Broadband Router Sent

Posted by a Superuser, not a Sky employee. Find out more

@1JuliaR Sky had an issuecwith dispatches of Hubs which we are assured has been sorted if the order tracking has not corrected irself by morning call Sky or post again and one of the forum superusers can escalate yout post tonSky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Brynian This message was authored by: Brynian

Hub coming soon

My broadband was activated on the 3rd July, but my order still states that my hub is coming soon.. Who do I complain too?

This message was authored by Chrisee This message was authored by: Chrisee

Re: Hub coming soon

Posted by a Superuser, not a Sky employee. Find out more

@Brynian Sky had an issue with the dispatching of hubs which they tell us is sorted so,hopefully yours should becwith you soon. You can formally complain tomany Sky vustomer servicecagentbwho takes your call see How to make a Sky complaint | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
LindsayChapman
Topic Author
This message was authored by LindsayChapman This message was authored by: LindsayChapman

Re: No Hub

coming soon

This message was authored by Highlinder This message was authored by: Highlinder

Re: No Hub

Posted by a Superuser, not a Sky employee. Find out more

@LindsayChapman  There is a known issue that Sky are dealing with in the dispatch of broadband equipment, if you have not already called Sky to find out what is going on. Here on the community we can escalate this to Sky for you.



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This message was authored by Dm199144 This message was authored by: Dm199144

Hi, I have nit recieved my router and Internet is activated a few days now.

Hi, so my Internet is activated and I'm still awaiting delivery on a router a number if days after activation. I have also recieved a bill which I don't think I should be paying due to not actually using the Internet as I have no router. I have no credit in my phone to ring sky and live chat is useless tbh.
This message was authored by GD1 This message was authored by: GD1

Re: Hi, I have nit recieved my router and Internet is activated a few days now.

Posted by a Superuser, not a Sky employee. Find out more

@Dm199144  You'll still need to pay the bill in full when you receive it, you should be able to speak to Sky about a reduction for not being able to use the service, in the meantime I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Owen54321 This message was authored by: Owen54321

No Hub, wear house issue?

I have had my new FTTP broadband set up by an open reach engineer yesterday. But I have no new hub. I have rang today to be told there is a massive wearhouse issue. Message was sent to them but no idea on when it will be resolved. So we have no internet as old cables been removed for the fiber to the premises, but no timeline or information of when we will be sent the equipment. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No Hub, wear house issue?

Posted by a Superuser, not a Sky employee. Find out more

@Owen54321 

 

Are you new to sky or an existing customer upgrading to fttp

 

What hub do you have at the moment?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Owen54321 This message was authored by: Owen54321

Re: No Hub, wear house issue?

We are new customers upgrading to fiber to the home. 

This message was authored by Owen54321 This message was authored by: Owen54321

Re: No Hub, wear house issue?

We have a now router/hub 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No Hub, wear house issue?

Posted by a Superuser, not a Sky employee. Find out more

@Owen54321 

 

Is that the slim line horizontal one?

 

Try etherneting the last ethernet port on the Now hub to the ont . As far as i am aware they use the same authentication as sky  so may work although without the internet calls

 

In the meantime i have escalated this to sky

 

I've escalated your post via the community chat. This link explains how it works

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by YiuWT This message was authored by: YiuWT

I can't track the delivery of hub, and can't see in the my order in the website , keep told ne to sk

I can't track my order

This message was authored by Ljames99 This message was authored by: Ljames99

Sky hun not delivered

My engineer is here to sort out the wires he needs to put in for my sky broadband, but I still haven't got my sky equipment delivered?

 

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