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Discussion topic: My hub hasn't arrived...

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: No hub

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky hub not arrived

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky hub hasnt arrived

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: My broadband router hasn’t arrived

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Dolly130  an invite to chat.

This message was authored by Sarankiya This message was authored by: Sarankiya

Modem not delivered

Hi hopefully someone can help my sky broadband went live yesterday and obviously Bt stopped all Internet etc my problem is my modem has yet to arrive I have phoned sky everyday since Monday to be told it still processing etc my tracking info says waiting to be dispatched as u can understand this is very frustrating for me as I also have sky glass tv so am unable to use it so currently paying charges for both Internet and TV that can't be used. I was told I could still use Mt old modem but unfortunately ot a old model so can't use it.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Modem not delivered

Posted by a Superuser, not a Sky employee. Find out more

@Sarankiya Sky have had an issue with dispatching hubs which they are sorting out. To help,you I amescalating your post to a Sky team who will invite you onto an online chat tyrough the forum. Look out for a message and a chat icon appearing in the forum.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Modem not delivered

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Sarankiya an invite to chat.

This message was authored by Simon7119 This message was authored by: Simon7119

No modem. Live today.

I've gone live today. BT now switched off. However, as others have noted, the router has not arrrived. Called and told it was sent out next day delivery. Tracking info still says awaiting dispatch. Help anyone? Thanks.

 

 

 

 

 

This message was authored by caesarome This message was authored by: caesarome

Re: No modem. Live today.

Posted by a Superuser, not a Sky employee. Find out more

Sky have had some issues with dispatching these so hopefully it should be with you within the next day or so. The fact you can see it on your account means it should be on its way to you soon.

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This message was authored by tom+k This message was authored by: tom+k

My hub hasn’t arrived

My hub hasn't arrived yet 

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: My hub hasn’t arrived


@tom+k wrote:

My hub hasn't arrived yet 


Better ring Sky and tell them. We're just customers on here. 

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: My hub hasn’t arrived

Posted by a Superuser, not a Sky employee. Find out more

Hi @tom+k 

 

What does your order tracking say? 

https://www.sky.com/ordertracking 

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by Chrisee This message was authored by: Chrisee

Re: My hub hasn’t arrived

Posted by a Superuser, not a Sky employee. Find out more

@tom+k Sky's dispatch system had an issue which has now been cleared so your hub should appear soon but you can check in the My Orders section in the My Sky app.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by 1JuliaR This message was authored by: 1JuliaR

No Broadband Router Sent

I like many others on this forum, have not received my broadband hub. My broadband went live July 3rd, I rang customer services that day and was assured that the problem would be raised with the relevant team. I rang again today and still no dispatch of equipment. I'm hoping someone can put me in touch with someone who can sort this problem. I'm really regret choosing Sky Broadband at this point.
This message was authored by GD1 This message was authored by: GD1

Re: No Broadband Router Sent

Posted by a Superuser, not a Sky employee. Find out more

@1JuliaR  What does your order tracking say? 

https://www.sky.com/ordertracking 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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