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Discussion topic: My hub hasn't arrived...

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This message was authored by JCarter94 This message was authored by: JCarter94

Re: My hub hasn't arrived...

Hi Kev, 

 

I've had the same issue. I went live today and have no hub so no Wifi. I've called through to the team and they've said they need to investigate. It's say on MySky that my order has been cancelled even though it was most definitely hasn't has I went live today. 

This message was authored by sanjo This message was authored by: sanjo

Re: My hub hasn't arrived...

Hi, order placed on the 14th August for the Sky Max Hub.. no dispatch date showing on the order. Are there still issues with deliveries? 

This message was authored by Ajmartin1015 This message was authored by: Ajmartin1015

Re: My hub hasn't arrived...

Hi. Having similar issues as reported by others here. Ordered Sky Broadband on the 11th August and had engineer booked for 25th August. After a no show by the engineer I called Sky who informed me the reason for the engineer no show was that we hadn't recieved our hub yet, so didn't accept the job. However Sky weren't able to tell me why the Hub hadn't arrived other than there is a technical issue with the ordering system and would need to escalate to the right team to fix. I never received a call but did get an update email of an engineer visit which was today. They've come and gone and still no Hub and unable to get through to anyone in Sky to find out what's going on 

This message was authored by Foe23 This message was authored by: Foe23

Re: My hub hasn't arrived...

Hi my router hasn't arrived and we're due to go live tomorrow. My sky hub seems to be having tech issues.  Anyway to check where it is or if its even been dispatched?

 

Thanks Dean

This message was authored by Highlinder This message was authored by: Highlinder

Re: My hub hasn't arrived...

Posted by a Superuser, not a Sky employee. Find out more

@Foe23  What information can you see in track orders in my account about your router delivery?



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This message was authored by Foe23 This message was authored by: Foe23

Re: My hub hasn't arrived...

Hi,  I can't log in to my sky to check and I called the sky number but it says they're having technical issues today and to call tomorrow. I should have checked last week but just thought it would be brought with the installation team.  

This message was authored by Highlinder This message was authored by: Highlinder

Re: My hub hasn't arrived...

Posted by a Superuser, not a Sky employee. Find out more

@Foe23  There was issues today with being able to login to Sky's websites and app. Have you tried again since this morning?



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This message was authored by FernW This message was authored by: FernW

Re: My hub hasn't arrived...

Hi my Sky Hub hasn't arrived. Apparently we were connected on Monday, but still haven't received the Hub.  Please help!

This message was authored by FernW This message was authored by: FernW

Re: My hub hasn't arrived...

Hi, how do we get in touch? It seems to be extremely difficult to get in touch with Sky unless you pay the premium 0333 number which I object to! Isn't there an email we can contact you on?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My hub hasn't arrived...

Posted by a Superuser, not a Sky employee. Find out more

@FernW 

Firstly, you're talking to fellow customers here not Sky Customer Services. This forum is where customers try to help other customers.

 

Sky don't use email as a general communication method. If you definitely need to contact Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number. 0333 numbers are not premium numbers. 
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Note: We’ve been informed the lines are busier than usual at the moment.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by FernW This message was authored by: FernW

Re: My hub hasn't arrived...

@Daniel0210 

Thank you, I noticed some Sky employees have replied on here though? I am not with Sky Mobile, so I will get charged for the call, but looks like that's the only way i'll get help. Thanks for your assistance 😊

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My hub hasn't arrived...

Posted by a Superuser, not a Sky employee. Find out more

@FernW 

As stated 0333 numbers are not premium rate and most networks include 03 numbers as inclusive, the same as dialling 01 or 02 numbers. Check with your current provider. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by FernW This message was authored by: FernW

Re: My hub hasn't arrived...

@Daniel0210 

Ok super thank you

This message was authored by JerryH2024 This message was authored by: JerryH2024

Re: My hub hasn't arrived...

I've upgraded my Sky broadband and an Openreach engineer is due to visit on 11/01/24.

My order tracking shows that the "Conversion Kit" was delivered today, but all I have received is an Ethernet cable and the instruction leaflet for the hub. Is this correct?

This message was authored by Highlinder This message was authored by: Highlinder

Re: My hub hasn't arrived...

Posted by a Superuser, not a Sky employee. Find out more

@JerryH2024  Which service did you sign up to with Sky?



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