No Broadband Router Sent

[1JuliaR]

I don't have order tracking because they haven't sent the router. Its still awaiting dispatch.

[Chrisee]

@1JuliaR Sky had an issuecwith dispatches of Hubs which we are assured has been sorted if the order tracking has not corrected irself by morning call Sky or post again and one of the forum superusers can escalate yout post tonSky.

[Brynian]

My broadband was activated on the 3rd July, but my order still states that my hub is coming soon.. Who do I complain too?

[Chrisee]

@Brynian Sky had an issue with the dispatching of hubs which they tell us is sorted so,hopefully yours should becwith you soon. You can formally complain tomany Sky vustomer servicecagentbwho takes your call see How to make a Sky complaint | Sky Help | Sky.com

[LindsayChapman]

coming soon

[Highlinder]

@LindsayChapman  There is a known issue that Sky are dealing with in the dispatch of broadband equipment, if you have not already called Sky to find out what is going on. Here on the community we can escalate this to Sky for you.

[Dm199144]

Hi, so my Internet is activated and I'm still awaiting delivery on a router a number if days after activation. I have also recieved a bill which I don't think I should be paying due to not actually using the Internet as I have no router. I have no credit in my phone to ring sky and live chat is useless tbh.

[GD1]

@Dm199144  You'll still need to pay the bill in full when you receive it, you should be able to speak to Sky about a reduction for not being able to use the service, in the meantime I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Owen54321]

I have had my new FTTP broadband set up by an open reach engineer yesterday. But I have no new hub. I have rang today to be told there is a massive wearhouse issue. Message was sent to them but no idea on when it will be resolved. So we have no internet as old cables been removed for the fiber to the premises, but no timeline or information of when we will be sent the equipment. 

[cookiemonsteruk]

@Owen54321 

Are you new to sky or an existing customer upgrading to fttp

What hub do you have at the moment?

[Owen54321]

We are new customers upgrading to fiber to the home. 

[Owen54321]

We have a now router/hub 

[cookiemonsteruk]

@Owen54321 

Is that the slim line horizontal one?

Try etherneting the last ethernet port on the Now hub to the ont . As far as i am aware they use the same authentication as sky  so may work although without the internet calls

In the meantime i have escalated this to sky

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[YiuWT]

I can't track my order

[Ljames99]

My engineer is here to sort out the wires he needs to put in for my sky broadband, but I still haven't got my sky equipment delivered?