My hub hasn't arrived...

[LindsayChapman]

Dispatched- coming soon

[Highlinder]

@LindsayChapman  So it could be that it has not been updated to show the tracking for Royal mail yet. I would keep checking to see if this changes. With the issues of getting routers out if you see no change it could mean another call to Sky.

[Bethanyprice]

We still havent received our sky router and our sky was activated yesterday. Bt has been deactivated and we currently have a house with no Internet, our children are really upset.

Can you send the router next day delivery please

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[quietwaters]

So I received my two sky pucks the next day i went over to Sky... the Open Reach engineer came by yesterday and have wired up the fibre connections but I have no way of forcing the Sky Hub to now come.  I would rather it had come when an engineer was here to be honest incase i set it up wrong.  How do I let sky know that I need the Sky Hub now... especially as they have started charging me for using broadband and it is being provided by my previous provider (BT) with the new box from the phone lines just sitting there attached to my wall???

[xam3liax]

I was due to recieve my hub 2 weeks ago now, my broadband is currently live and i am paying for it yet I'm unable to use it. I phoned Sky on Wednesday and was told it would be sent out however I've had no tracking information or updates to say it's been dispatched. I have now ordered Sky Stream too, but won't be able to use it as I don't have broadband at the moment. I really don't want to be charged for this service when I'm unable to use it.

[ReganDD]

I had the broadband activated yesterday but I still have not received the sky hub. When phoning up about it I got told to follow the set up but I don't have the hub to set it up. What can I do as it still says awaiting dispatch. 

[Lin+Jo]

I am Linju Joseph , i have confirmed broadband connection few weeks ago but still didn't receive the router, how can I get as soon as possible?

[No+good+this]

Hello.

My application for broadband was made on the 26/6.

I was a little shocked that it taken up until the 6/7 for open reach to install my connection.

This was installed & still no hub to provide me with what I am already paying for.

Any feedback or advice would be great or a phone number? 
The online service is poor & I am already regretting my decision to give sky my custom.

Hope to hear any comments & help from you guys soon hopefully. 
Thank you 

[Daniel0210]

@No+good+this and @Lin+Jo 

I have moved your posts into a thread discussing this issue. Please read the post currently marked as the answer. 

If you need to call Sky then if you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Be aware that as with most large companies nowadays the start will be automated and these automated responses may try to send you back to the forum.

[Chrisee]

@No+good+this Openreach have a standard minimum leadtime of 10 working days for domestic lines that applies no matter which ISP who uses their network you choose.

Hopefully you have now spoken to Sky re the missing hub which is down to an issue with theircsystems malfunctioning. If not either post and someone will escalate your post or call Sky yourself. 

[Steven+Sapper]

I have the same problem and am due to go live on 14th

[KevNewMedia]

---

@Steven+Sapper wrote:

I have the same problem and am due to go live on 14th

---

Hi @Steven+Sapper 

Welcome to the Sky Community.

We'd not expect you to receive your hub until a couple of days before your activation date and therefore there's still time for your to arrive. 

[BilboBaggins13]

We ordered Sky Broadband on the 30th June -- Activation date was set for today (10th July).

Still no sign of a hub (we were told to expect it on Friday 7th) to plug in to our existing fibre infrastructure, and to be remotely activated today.

Logged onto MySky, and it seems to have vanished completely from my orders/bills ... Is there a number I could call direct to help with this please -- Irish customer.

Thanks!

[Bethanyprice]

My sky went live on the 7th still haven't received my hub. Very disappointed in sky as they're still expecting me to pay my 1st bill when I've not been able to use my services.