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Discussion topic: My devices do not connect to the internet although the test says my broadband has no issues

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Avatar for Mihaela7
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This message was authored by: Mihaela7

Message posted on ‎24 Jul 2024 08:36 PM

My devices do not connect to the internet although the test says my broadband has no issues

My broadband hub has all the lights on and my test on the app says there are no issues however I have no Internet on none of my devices.  

I have restarted the hub. No change.

I currently have super fast fibre 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎25 Jul 2024 07:05 AM

Re: My devices do not connect to the internet although the test says my broadband has no issues

Posted by a Superuser, not a Sky employee. Find out more

@Mihaela7 try powering down your hub for 60 minutes as that is the recommended way to clear this irritating fault which is due to an issue within Sky's network. If i=thatvdoesntvwork call Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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