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Discussion topic: My devices connecting to Sky Q box WiFi instead of router

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This message was authored by: Mememeoo9

My devices connecting to Sky Q box WiFi instead of router

Most of my WiFi devices show that they are connected to an extender (Sky Q) rather than the router. Does anyone know why? 

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This message was authored by: Chrisee

Re: My devices connecting to Sky Q box WiFi instead of router

Posted by a Superuser, not a Sky employee. Find out more

@Mememeoo9 devices will connect to the nearest unit when younhave Sky Q boxes networked with a black Sky hub as each box acts as a WiFi hotspot. You cannot control which box a device will connect to and they should roam seemlessly as the hub and Q bixes form a mesh network.

 

However this can be a nusance if as can happen a Q box has a relatively poor connection to other units as the speed its WiFi hotspot provides will be slower than the speed the device can get if that Q box is not on.  The solution is to improve the speed of the Q boxes connection to the hub. When I had Q myself I had this problem so I used a pair of powerline adapters to improve the connection to a Q box furthest from the hub which made the Q mini far more reliable when in use for TV and improved WiFi on the floor where it was installed.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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