My connection since changing my broadband is awful.

[SamanthaC921]

Since changing my broadband with sky my connection is awful. I have hardly had wi-fi on any of my devices. I need an additional support please and as it has been horrific since changing I would appreciate the additional hub to be gifted. 

[TimmyBGood]

@SamanthaC921 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.