Discussion topic: My broadband was slow for more than 3 days but no refund received

This message was authored by: AMS4 · ‎30 Dec 2023

How do I get a refund if my broadband is slow. I was told over the phone it was automatic after an engineer visit.

This message was authored by: Daniel0210 · ‎30 Dec 2023

@AMS4
That is for a total outage. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have had a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎30 Dec 2023

@AMS4

For broadband which was working but below the Guaranteed Minimum Download Speed you'd need to put in a claim against the Sky Speed Guarantee. Funnily enough, Sky doesn't pay this out automatically, and now only accepts one claim in any 18 month minimum contract term.

https://www.sky.com/help/articles/sky-fibre-speed-guarantee

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: My broadband was slow for more than 3 days but no refund received

My broadband was slow for more than 3 days but no refund received

All Replies

Re: My broadband was slow for more than 3 days but no refund received

Re: My broadband was slow for more than 3 days but no refund received

Was this discussion not helpful?

Search Sky Community

Start a new discussion