Discussion topic: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
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Message posted on 07 May 2024 11:32 PM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
@Highlinder it's allowed me icons now
Message posted on 08 May 2024 07:41 AM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
@Mrs-Evans the stats show that your connection to the cabinet has not dropped in the last 93 hours or just short of 4 days. The line is not performing that well as the noise margin is high at 9dB which indicates the system is having to deal with a lot of noise and is limiting your download speed to 35Mb/s but unless thar is lower than the guaranteed speed it is unlikely Openreach would do anything and even then they often decline to much.
You have quite a long line to the cabinet and with the recent very wet weather there are loads of similar reports as copper cables carrying high frequency signals dont work that well when soaking wet especially if your line runs overhead on poles near trees etc.
These problems will be largely solved when Openreach switch your line to full fibre but until that time this type of issue is largely unavoidable.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 08 May 2024 08:06 AM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
@Mrs-Evans Looking at your router stats there has been no drops on the connection for 92 1/2 hours What exactly happens when the issue shows itself?
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Message posted on 08 May 2024 06:06 PM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Hi @Highlinder
I'm trying to upload my stats now.
I can't find the camera or three dots🤦🏻♀️
It does say that it has been up for 232 hours I think which can't be right.
I will keep trying to upload
Message posted on 08 May 2024 06:07 PM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Message posted on 08 May 2024 10:25 PM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
@Char36 We need the details on the right hand side as those are cut off.
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Message posted on 09 May 2024 07:02 AM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Hi @Highlinder
Sorry about that, will upload the full details now.
Message posted on 09 May 2024 07:03 AM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Message posted on 09 May 2024 08:26 AM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
@Char36 your stats show the connection to the hub has not dropped since the hub rebooted some 232 hours or just under 10 days ago. You reported issues in the early evening do these affect devices conected by ethernet cables as well as devices on wifi? If not it sounds like wifi interference of some kind perhaps when a neighbour gets home and goes online or something in your home is switched on typically thst would be a wireless speaker or perhaps a microwave. If devices on Ethernet are affected it is a bit of a mystery.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 09 May 2024 08:49 AM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Hi @Chrisee
Thanks for the response.
I attached ethernet a couple of days ago and they drop as well when it happens.
I am very confused by this as it seems everything is saying it's ok but this is happening on a daily basis.
Any other suggestions would be appreciated.
C
Message posted on 09 May 2024 11:12 AM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
WHat do you have connected via ethernet?
Myself & Others offer our time to help others, please be respectful.
Message posted on 09 May 2024 03:51 PM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Message posted on 09 May 2024 04:31 PM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Connected to the actual TV or to a Sky Q box?
Myself & Others offer our time to help others, please be respectful.
Message posted on 09 May 2024 05:08 PM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Message posted on 09 May 2024 05:14 PM
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Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.
Doesnt make much sense that the ethernet connected device is also dropping since the stats don't suggest that...
Next time you notice it happening on the ethernet connected device please can you post your router stats again along with your routers support log
Myself & Others offer our time to help others, please be respectful.
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